Privacy Policy

Introduction

At AeroCrest Delano Roofing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a service, or contact us. This may include:

• Your name, address, email address, and phone number
• Property information and details about your roofing needs
• Payment information for services rendered
• Photos or videos of your property that you provide for estimates
• Communication preferences and service history

How We Use Your Information

We use the information we collect to:

• Provide you with roofing services and customer support
• Process payments and manage your account
• Schedule appointments and send service reminders
• Communicate with you about your project and our services
• Send you marketing communications if you have opted in
• Improve our services and website experience
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who help us operate our business, such as payment processors and scheduling software
• With insurance companies if you are filing a claim for roof damage
• With manufacturers for warranty purposes
• When required by law or to protect our legal rights
• In connection with a business transfer or sale

All third parties we work with are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption for sensitive data, and limiting access to your information to authorized employees only.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and warranty information may be kept for several years after project completion.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below.

Marketing Communications

We may send you promotional emails or text messages about our services, special offers, and roofing tips. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that even if you opt out of marketing messages, we will still send you important service-related communications.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: